Emirates reveals how AI, Wi-Fi and accessibility are reshaping flying
Starlink rollout accelerates across airline’s international fleet
DUBAI – Emirates is rapidly reshaping the passenger experience through new technology, high-speed connectivity and accessibility-focused services as the airline pushes ahead with one of the aviation industry’s largest customer experience investment programmes.
The Dubai-based carrier used its latest annual report to detail a broad series of upgrades spanning onboard connectivity, digital travel planning, sensory support products and premium airport services.
The developments come as Emirates continues investing billions into fleet upgrades, cabin refurbishment and next-generation aircraft designed to support evolving passenger expectations.
Digital upgrade
One of the airline’s most high-profile technology initiatives during the year was the rollout of Starlink high-speed inflight Wi-Fi.
Emirates announced a partnership with the satellite internet provider to equip aircraft with enhanced onboard connectivity, giving passengers faster internet access throughout flights.
By March 31, 21 aircraft had already been fitted with Starlink systems, with additional installations planned across the fleet.
The technology rollout forms part of Emirates’ broader digital transformation strategy, which has increasingly focused on premium connectivity and seamless passenger experiences across long-haul routes.
The airline also continued modernising onboard entertainment systems through its aircraft retrofit programme and newly delivered Airbus A350 aircraft.
Emirates has positioned its latest-generation cabin products around higher levels of digital integration, improved comfort and enhanced passenger personalisation.
Accessible travel
Accessibility became another major focus area during the financial year.
Emirates launched a dedicated Accessible and Inclusive Travel Hub on emirates.com to help passengers with varying accessibility requirements plan journeys more easily.
The platform provides information and travel guidance for passengers requiring additional assistance before and during flights.
The airline also introduced new onboard sensory products and fidget toys designed for children and adults with autism and sensory sensitivities.
In collaboration with airports around the world, Emirates organised “travel rehearsals” allowing children with autism and their families to experience airport processes before travelling.
The programme aims to reduce travel anxiety and help passengers become more comfortable with airport environments and boarding procedures.
These initiatives reflect a wider trend across international aviation as airlines place greater focus on inclusive travel and accessible customer service.
Premium experience
Alongside technology and accessibility investments, Emirates continued expanding its premium passenger offerings.
The airline’s $5 billion retrofit programme remained one of the largest aircraft cabin modernisation projects in the aviation sector. By the end of the financial year, 91 aircraft had completed full cabin upgrades.
The refurbishment programme includes expanded Premium Economy seating, refreshed Business Class cabins and upgraded inflight entertainment systems.
Emirates also continued introducing Airbus A350 aircraft featuring new-generation cabin products.
On the ground, the airline opened a dedicated Emirates First check-in lounge at Terminal 3 in Dubai and expanded chauffeur-drive services for premium passengers in Japan.