Forgot valuable items in a taxi? This is how to report and recover lost items in Dubai
RTA says you have 99.9 per cent chance of getting the forgotten items back in Dubai
Dubai: Some taxi riders often forget valuable items including wallets, mobiles, glasses and even handbags, cash bags and gold items. But, there is no need to panic as most of such items can be recovered easily if you follow these directions.
Whether you forget your phone, laptop or keys in a Dubai taxi, you have a “99.9 per cent” chance of getting the forgotten item back, according to Dubai’s Roads and Transport Authority (RTA). All taxi drivers deposit the items forgotten in their taxi at the ‘lost and found’ section of the RTA.
All you have to do is file a report on RTA’s ‘S’hail’ app and you will be notified once the item is located.
How to report items lost in taxis in Dubai
The ‘S’hail’ app is an all-in-one navigation app that allows you to plan your public transport trip in Dubai using the Metro, Tram, taxis, buses or marine transport. You can also report lost items on the app by following these steps:
- Download the ‘S’hail’ app, which is available for Apple, Android and Huawei devices.
- Next, open the app, and select the menu icon on the top right corner of your mobile screen.
- Scroll down until you see the ‘feedback’ category from the menu section.
- Then, enter your mobile number and email address.
- Next, select the ‘Taxi Lost and Found’ option from the drop-down menu in the feedback category.
- Describe the lost item, and provide any details regarding your taxi trip, like the route, date and time. You can also provide a journey receipt. Then, tap ‘Send Feedback’.
- Once you have completed filling out the lost and found report, you will receive an SMS on your registered mobile number, which will allow you to track the status of the report.
- You will receive an SMS once the item is located and the taxi driver’s mobile number. The driver will then return the item to you at your current location or a meeting point.
When will I get the lost item?
It may take up to 10 days to follow up on the report and get back the lost items.
Commuters can also report the matter to Dubai Police on 911 if they want to do so to ensure ‘official’ reporting of their lost items.