Pilgrim Support: Saudi Arabia launches multilingual call centre
Pilgrim call centre to offer 9 languages including Urdu, English and Arabic
*Pilgrim Support: Saudi Arabia Launches Multilingual Call Center**
Saudi Arabia has introduced a new multilingual call center, named "1966", to improve communication with pilgrims at the Umrah & Ziyarah Forum. Minister of Hajj and Umrah Tawfiq Al Rabiah revealed this initiative.
The call center accommodates nine languages, facilitating a seamless experience for global pilgrims. Positioned to elevate logistical and communicative aspects of the pilgrimage, it provides support in various languages like Arabic, English, and Urdu.
Forum
This launch coincided with the Umrah and Ziyarah Forum, emphasising local and international collaboration within the Umrah sector. The forum includes sessions, workshops, and exhibitions showcasing service and tech advancements to enhance pilgrim experiences at the Two Holy Mosques.
Central themes encompass addressing industry challenges, leveraging growth opportunities, and setting industry benchmarks to elevate the practices. This event also serves as a catalyst for promoting innovation, enhancing pilgrim services, and nurturing enduring partnerships vital to the sustainable growth of the Umrah and visitation industry, echoing the core principles of *Saudi Vision 2030* in elevating religious tourism standards.