Dubai’s smart bus pooling service crosses 193,000 riders as demand surges
Technology-driven journeys offer flexible travel solutions for daily commuters
DUBAI – The Roads and Transport Authority (RTA) has announced that its pre-booked app-based minibus service has served more than 193,000 riders since its launch, highlighting the increasing adoption of smart and flexible mobility solutions across Dubai.
The service has gained momentum by offering passengers a convenient shared transport option designed around digital booking, dynamic routes and improved connectivity. It forms part of Dubai’s wider efforts to develop an integrated public transport system powered by innovation and sustainability.
Smart shared bus service
The smart shared bus service allows customers to reserve journeys through authorised smart platforms, connecting passengers travelling towards nearby destinations through shared trips. The model provides a comfortable and efficient alternative for daily mobility while supporting better use of public transport networks across Dubai.
The service achieved its highest operational performance in October 2025, when it transported more than 18,000 riders in a single month. The milestone reflects rising demand for flexible transport options between residential communities, commercial areas and key destinations throughout the city.
Operating through a demand-based model, the service uses technology to create efficient routes based on passenger requirements. Customers can book trips through smart applications, while the system adjusts journey planning to improve accessibility and operational performance.
The service also contributes to Dubai’s sustainability goals by helping optimise vehicle usage, reduce congestion and lower carbon emissions. By supporting first- and last-mile connectivity, it strengthens links between residential neighbourhoods, business districts and the wider public transport network, encouraging greater integration between different modes of travel.
Future expansion
The smart shared bus service currently operates across several key areas in Dubai, with RTA continuing to assess opportunities for expansion in response to customer demand. The authority is focused on increasing mobility choices while improving connections between various public transport services.
The service ecosystem includes three authorised operating platforms, providing customers with multiple booking options and supporting innovation within Dubai’s smart mobility sector. The approach aligns with RTA’s vision of creating a technology-led transport system that delivers safe, efficient and accessible travel experiences.